TERMS & CONDITIONS

Article 1. Scope of Application

1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter) and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Article 2. Application for Accommodation Contract

1. The Guest who intends to apply to the Hotel for an Accommodation Contract will be required to provide the Hotel with the following particulars:

（1）

Name(s) of Guest(s);

（2）

Date(s) of accommodation and estimated time of arrival;

（3）

Accommodation Charges (based, in principle, on the Basic Accommodation Charges described in the Attached table 1);

（4）

Other information considered necessary by the Hotel;
2. In the case when the Guest requests, during the stay, an extension of the accommodation beyond the date in the preceding Paragraph (2), it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3. Conclusion of Accommodation Contract, etc

1. An Accommodation Contract shall be considered to have been concluded when the Hotel has duly accepted the application as described in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an application money fixed by the Hotel within the limits of Basic Accommodation charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3. The Application Money shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 17 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges described in Article 12.
4. When the Guest has failed to pay the Application Money by the date as described in Paragraph 2 by way of the same Paragraph, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the Application Money is specified.

Article 4. Special Contract Requiring Non-Payment of the Application Money

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a Special Contract which does not require payment of the Application Money described in the same Paragraph after the Contract has been concluded.
2. When the application for an Accommodation Contract has been accepted, in the case that the Hotel has not requested the payment of the Application Money as described in Paragraph 2 of the preceding Article and/or that the Hotel fails to designate the date of the payment of the Application Money, it shall be treated as that the Hotel has accepted a Special Contract prescribed in the preceding Paragraph.

(Request for cooperation in infection control measures at facilities)

Article 4-2. The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Article 5. Refusal of Accommodation Contract

The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
(2) When the Hotel is fully booked and there is no vacancy.
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
(4) When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).

(a)

Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.

(b)

When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.

(c)

A person who is a juridical person and one of its officers falls under the category of an organized crime group member.
(5) When the person is behaving in such a manner as to be an annoyance to other guests.
(6) When a person who intends to stay at this hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
(7) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities") on Promotion of Elimination of Discrimination on the Basis of Disability.).
(8) When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.
(9) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
(10) When the case falls under the provisions of the Osaka Prefecture Laws and Regulations.

(Explanation of refusal to conclude a contract of accommodation)

Article 5-2. The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

Article 6. Right to Cancel Accommodation Contract by the Guest

1. The Guest may request the Hotel to cancel the Accommodation Contract by so notifying.
2. In the case when the Guest has canceled the Accommodation Contract in whole or in part due to cause for which the Guest is liable (except in the case when the Hotel has requested the payment of the Application Money during the specified period as described in Paragraph 2 of Article 3 and the Guest has canceled before the payment), the Guest shall pay cancellation charge as described in the Attached table No.2. However, in the case when a Special Contract as described in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the payment of the cancellation charge in case of cancellation by the Guest.
3. In the case when the Guest does not arrive by 20:00. of the accommodation date without an advance notice (or 2 hours after the expected time of arrival if the Hotel is notified of it), the Hotel may regard the Accommodation Contract as being canceled by the Guest.

Article 7. Right to Cancel Accommodation Contracts by the Hotel

The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
(2) When it is recognized that the Guest falls under any of the following items (a) through (c).

(a)

When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.

(b)

When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.

(c)

when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
(3) When the Guest is behaving in such a manner as to be an annoyance to other guests.
(4) When the Guest is a patient, etc. of specified infectious disease.
(5) When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
(6) When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
(7) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
(8) When the case falls under the provisions of the Osaka Prefecture Laws and Regulations.
(9) When the Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities and otherwise breaches Hotel Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid causing fires).

(Explanation of Cancellation of Accommodation Contract)

Article 7-2. In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Article 8. Registration of Accommodation

1. The Guest shall register the following particulars the Front Desk of the Hotel on the day of accommodation:

(1)

Name, address, and contact information of the Guest(s).

(2)

Nationality and passport number for foreigners who do not have a domicile in Japan.

(3)

Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to make payment of the charges in accordance with Article 12 by any means other than Japanese currency, such as traveler's checks, coupons, credit cards, etc., these credentials shall be shown in advance at the time of registration in accordance with the preceding paragraph.

Article 9. Time Allowed for Use of the Guest Room

1. The Guest is entitled to occupy the contracted Guest Room of the Hotel from 15:00. to 11:00. of the next day. However, in the case when the Guest is accommodated continuously, the Guest may use the Guest Room all day long, except on the days of arrival and departure.
2.Notwithstanding the provision of the preceding Paragraph, there are cases where the Hotel may accept the use of the Guest Room in hours other than those specified in the preceding Paragraph, in which case additional fees will be charged as below.

(1)

Up to 3 hours …… 30% of the room charge

(2)

Up to 6 hours …… 50% of the room charge

(3)

More than 6 hours: 100% of the room charge

Article 10. Compliance with the rules on Using the Hotel

A Guest of the Hotel is required to comply with the "Use Regulations" stipulated in the Accommodation Contract while on the premises of the Hotel.

Article 11. Business Hours

1. The business hours of principal facilities in the Hotel shall be as follows. Details of the service hours of other facilities are explained in the pamphlet provided, displayed at major points inside the Hotel, and the service directory provided in each guest room.

Service hours of reception, cashier, etc.:

(A)

Front Desk / Cashier : 24 hours

(B)

No Exchange Money Service: 24 hours

(C)

Coin Laundry : 24 hours
2. The times above may change depending on the situation, in that case we will endeavor all guests.

Article 12. Payment of Charges

1. The breakdown of the Accommodation Charge, etc. payable by the Guest shall be as listed in the attached Table 1.
2. Payment of the Accommodation Charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means accepted by the Hotel, such as traveler's check, accommodation coupon, credit card, etc., at the time of the departure of the Guest or upon request by the Hotel.
3. In the case that the Guest has not stayed at the Hotel at his/her discretion even after the guest room has been offered to the Guest and made available for him/her to use, the Accommodation Charges shall be paid.

Article 13. Liabilities of the Hotel

1. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
2. In addition to working to maintain disaster prevention facilities, the hotel is also registered with Ryokan (inn) liability insurance to cover fire and other disasters.
3. This hotel accepts the exceedance of maximum temperature of hot water from typical international regulation by 3 degrees for US/UK and 5 degrees for Australia due to local regulation in Japan.

Article 14. Handling in case When Unable to Provide the Contracted Guest Room

1. The Hotel shall, when unable to provide the contracted room, arrange accommodations of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodations can not be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodations due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Article 15. Handling of Deposited Article

1. In the event of loss, damage or other loss of or damage to articles, cash or valuables left at the front desk by a guest, the hotel will compensate for such damage, except in cases where such damage is caused by force majeure. However, the amount of compensation shall be limited to 150,000 yen and shall be covered by the scope of the Hotel/Ryokan Liability Insurance.
2. The following items (cash and valuables) cannot be accepted and kept at the hotel.

(1)

Goods or money, etc. with a value exceeding 500,000 yen

(2)

Art and antiques

(3)

Equipment with information recording devices (computers, cell phones, and other IT equipment, etc.)

(4)

Items involving personal information (customer lists, etc.)

(5)

Dangerous goods, bulky luggage, heavy items, fragile items, and items that the hotel deems unacceptable for safekeeping.

Article 16. Custody of Baggage and/or Belongings of the Guest

1. When the baggage of the Guest is brought into the Hotel before the Guest's arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the reception at the time of the Guest's check-in.
2. When a Guest's baggage or belongings is found to be left behind after checkout and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep them for 7 days including the day when they were found and dispose of them. The Hotel shall turn any valuables over to the nearest police station.
3. The Hotel's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the Paragraph2.

Article 17. Guest Responsibility

If the hotel suffers damage due to the intention or negligence of the guest, the guest will be liable for the damage to the hotel.

Article 18. Jurisdiction and Applicable Laws

Any dispute arising from or in relation to this Contract shall be referred to the exclusive jurisdiction of Osaka District Court in the first instance and resolved in accordance with Japanese laws. English, Chinese, and Korean translations may be attached, but are for reference only. In the event of any inconsistency or discrepancy with the Japanese version, the Japanese version shall prevail.

Table 1 Calculation Method for Accommodation Charges (Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

Total amount to be paid by a guest	Accommodation charge	(1) Basic Accommodation Charge (Room charge including breakfast and other food and beverage expenses) (2) Service charge ((1) × 10%)
	Additional charge	(3) Additional food and beverages（excluding those included in (1)) (4) Service charge ((3) × 10%)
	Tax	a. Consumption Tax　b. Accommodation Tax

（Remarks） If the tax law is amended, the amended provisions shall apply.

Table 2　 Cancellation Charge for Hotel (Ref. Paragraph 2 of Article 6)

Remarks
1. The percentages signifies the cancellation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortened, the cancellation charge for the first day of the cancelled period shall be paid by Guest regardless of the number of days shortened.
3. In the event of cancellation of a contract for a part of a group (15 or more persons), 10% of the number of persons staying at the hotel 10 days prior to the date of stay (or the date of acceptance if the application is accepted after that date) (any fractional number will be rounded up) will not be subject to a penalty.

Date when cancellation Contracted of contract is given		No show	Accommodation day	1 day prior to accommodation	9 days prior to accommodation	20 days prior to accommodation
individual	1 to 14	100%	100%	100%	-	-
Group	15 to 99	100%	100%	100%	10%	-
Group	100 and more	100%	100%	100%	20%	10%

In order to ensure safe and comfortable use for customers and to maintain the public use nature of the hotel, the hotel has established the following provisions as stipulated in Article 10 of the accommodation contract. Note that violation of any of these rules may result in cancellation of your accommodation contract or, in some cases, liability for damages incurred may be assigned in accordance with Article 6 of the accommodation agreement.

1. Use of Guest Rooms

1. Please check the evacuation route map for evacuation from your guest room. The map is posted on the back of the door to each guest room.
2. Be sure to identify any visitors through the door peephole or keep the door latch on when in your room, particularly when going to bed.
3. When someone knocks on the door, please open the door with the door latch on, or check through the door peep hole. Please do not open your door inadvertently to any suspicious visitors and report any suspicions to the assistant manager.
4. All guest rooms are non-smoking. All forms of smoking (including electronic cigarettes) will be prohibited within the hotel facilities. If smoking is found in the guest room, a room cleaning fee (actual cost) will be charged.
5. Use of heaters, cooking equipment, candles, etc. are prohibited.
6. Please do not use the guest rooms for any purpose other than your stay, such as for business activities (exhibitions or others), without the Hotel's permission.
7. Please do not reconfigure the current layout of the room, including rearranging the fixtures and fittings inside the room or restructuring or remodeling the inside of the room, without the Hotel's permission. You may be billed for any missing or damaged items. Please do not take small articles or equipment out of guest rooms.
8. Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
9. No one who has not fully registered as a guest may stay overnight in the Hotel.
10. Minors cannot be accommodated without approval of their legal guardians or parents.
11. We are committed to the global environment. Guest rooms will only be cleaned upon request. Guests requiring changing towels should place a towels change magnet card on the outside of the door. A set of towels will be provided at the door. Hotel shall have guest rooms cleaned once every 3 days for hygiene purposes.
12. ‘’This hotel accepts the exceedance of maximum temperature of hot water from typical international regulation by 3 degrees for US/UK and 5 degrees for Australia due to local regulation in Japan”. Please check the temperature of the shower and be careful of hot water when using the shower.

2. Guest Room Card Keys

1. When going out of your room during your stay, please be sure to take the card key and check that the door is locked.
2. Please be sure to return your guestroom card key to the Front Desk upon check-out.
3. In case of loss of the card key, 2,000 yen will be charged for reissue.

3. Settlement of Accounts

1. Please settle your account at the Front Desk. The Hotel reserves the right, however, to request payment during your stay. Please settle your account upon request. In the event your account is not settled upon the Hotel’s request, you may be asked to vacate your room.
2. Please note that the Hotel may request an imprint of your credit card upon check-in, or may request a deposit.
3. When it is agreed that payment shall be made by someone other than the actual guest and payment has not been duly received by the designated date, the Hotel may bill Guest directly.
4. The Hotel will not pay for any guest’s private expenses such as purchases, ticket fees, taxi fares, stamps and shipping charges on their behalf.

4. Valuables and Entrusted Items

1. The hotel does not accept cash or valuables for safekeeping during your stay. Please use the safe in your room.
2. The Hotel will return stored items entrusted by guests only to those parties bearing storage claim stubs. The Hotel accepts no liability for loss, theft or other damage regardless of the cause arising as a result of loss of the storage claim stub.
3. The Hotel will keep items of lost property for a given period, etc. and will then handle any unclaimed items in accordance with Japan's Lost Property Act.
4. Articles entrusted for safekeeping will be kept for the following periods unless otherwise specified. If you fail to claim an article entrusted for safekeeping within the specified period, it will be assumed that you have no intention of picking up the article.

1.

Items left: Three month

5. Organized Crime Groups and Threats to Public Order

1. Use of the Hotel by designated organized crime groups and designated organized crime group members, etc., as provided for under the Act on Prevention of Unjust Acts by Organized Crime Group Members (enforced on March 1, 1992) will be refused. (If the Hotel becomes aware of any such use after a reservation is made or during use, it will refuse use from that time onward.)
2. Use of the Hotel by antisocial groups and antisocial group members (including organized crime groups or extremist groups, etc., and their members) will be refused.
(If the Hotel becomes aware of any such use after a reservation is made or during use, it will refuse use from that time onward.)
3. Use of the Hotel will be refused immediately to persons found to have engaged in violence, intimidation, extortion, intimidating and unreasonable demands, or other similar acts. Persons who have committed similar acts in the past will also be forbidden from using the Hotel.
4. Individuals whose safety cannot be ensured due to them being mentally or physically unwell or under the influence of drugs or alcohol and not of sound mind and individuals who could potentially cause injury, fear or anxiety to other Guests will be refused use of the Hotel.
5. The Hotel will immediately refuse use of the facilities to any individuals who offend or inconvenience other Guests through loud, singing or rowdy behavior either on the Hotel premises or in their guestrooms, and individuals who engage in gambling or other activities detrimental to public order and morals. Individuals who engage in any similar activities to the foregoing will also be refused use of the Hotel.

6. Please Do Not Cause Annoyance to Other Guests by Bringing the Following Items into the Hotel or Engaging in the Following Acts

1. Dogs, cats, birds and other animals or pets; (seeing eye and assistance dogs permitted);
2. Gunpowder, volatile oils or other explosives or inflammables;
3. Objects emitting a foul odor;
4. Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan;
5. Bringing food or drink into the Hotel from outside;
6. Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guests;
7. Wearing outside your guest room the yukata (Japanese kimono-robe), bathrobe and slippers provided for your use;
8. Distributing advertising or publicity materials, selling commodities or soliciting business;
9. Taking photographs in public spaces inside the Hotel or using photographs taken inside the Hotel for business purposes without the Hotel's permission;
10. Using mobile phones in a manner which will offend or inconvenience other guests, for example, to have conversations or speak loudly in inappropriate places.